Account and login
Help with email login, Face ID, password reset, email verification links, and device access.
Remica Support
Find help for Remica or contact support@remicaai.com directly.
Reminders and Timeline
Creating, editing, deleting, recurring reminders, completion history, and notification troubleshooting.
Family Hub
Family invitations, memberships, shared shopping lists, tasks, goals, and role-based visibility.
Documents and OCR
Uploading PNG, JPG, JPEG, and PDF files, reviewing extracted information, and understanding document limitations.
AI Assistant
Using contextual assistance, reviewing AI-generated suggestions, and correcting misunderstood requests.
Billing and subscriptions
App Store billing, subscription management, restore purchases, receipts, and cancellation guidance.
Need personal help?
Email support@remicaai.com or send a request through the Contact page. Include your app version/build when reporting a bug.
Troubleshooting
Quick help
Password reset or email verification link does not open
Open the latest link from your email, avoid extra copied spaces, and contact support if the link is expired or still points to an old browser session.
Restore purchases is not updating my plan
Make sure you are signed in with the Apple account used for purchase, then use Restore Purchases in the app. Apple remains the billing system of record.
How do I manage or cancel a subscription?
Open iPhone Settings, tap your Apple account, choose Subscriptions, then select Remica. Pricing and renewal details are shown by Apple before purchase.
Family invitation link is not working
Confirm the invitation was sent to the correct email, install the latest Remica version, and ask the inviter to resend the invitation if it expired.
Document upload cannot read a file
Use PNG, JPG, JPEG, or PDF files. OCR and AI extraction may be inaccurate, so review extracted dates and details before saving reminders.
Notifications are not arriving
Check iOS notification permissions, Focus Mode, network connection, Remica notification settings, and email delivery settings.